In my experience few organisations have been designed, the majority just evolved with management silos based mostly on the old concept of command and control.
This legacy islands of efficiency mindset that exists in organisations in 2024 is so common that most people do not even give it a second thought, let me clarify.
Organisations in 2024 are not efficient or effective, financial performance measurement records output but this hides a lot of waste and untapped potential. Track a single product, service or NHS health patient through the entire system and value adding time in relation to the total calendar time consumed will probably be less than 15%.
Organisations today are typically arranged around management and functional silos. This thinking then extends into operations. The major weakness here is that no one is responsible for the non-value adding gaps that can account for 85% of the calendar time consumed. This has a big impact on costs, customer response times and NHS waiting lists, etc.
Endless discussions about when events happen (The islands of 15% efficiency) in contrast to when events don’t happen (The 85% non-value adding time) have little impact, alternatively, time based analysis can transform an organisation.
